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Dedicated to each client’s success
The professionals in Campus Management’s Support Center are
committed to helping clients sustain institutional excellence. Responsive
and relentless, the team is empowered to leverage Campus Management’s
resources and expertise so that issues are resolved in a timely
and efficient manner.
CampusCare: Uncompromising quality and service
The CampusCare® support and maintenance program is one of kind.
Clients receive significant enhancements and regulatory updates throughout
each calendar year.
This ongoing commitment to renew the capabilities of our core products
has resulted in a long-term, scalable, flexible solution. Powerful
enhancements included with CampusCare have ranged from the industry’s
first online e-advising workflows, to extensive CRM functionality
to recruit and retain students better.
Benefits of CampusCare include:
Premium CampusCare: Premium subscribers receive 24/7 access to technical support, off-hours updates, quarterly case reviews to identify support trends and opportunities, free training keys for use in the CampusAcademy, passes to the annual CampusInsight User’s Conference, and other benefits.
Some of the benefits and optional features of
CampusCare can include:
- Software enhancements, patches, and all regulatory releases
- Unlimited telephone support, knowledge base, access to users
manuals
- Off-hours system upgrades
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Emergency call availability during off hours (24/7
by 365)
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Immediate troubleshooting of cases submitted via
telephone
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Quarterly case reviews with your support manager
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Passes to CampusInsight annual users conference
- Training keys to enroll in self-paced online and instructor-led courses.
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